GUARANTEE
All ASICO ophthalmic surgical instruments are unconditionally guaranteed for life against manufacturing defects in material and workmanship when used for their intended surgical purpose and cared for in accordance with recommended procedures. In the event any ASICO instrument should fail as a result of a manufacturing defect in material or workmanship, it will be replaced or repaired at no charge.
ORDERS
Orders can be placed through our toll free customer service line 800-628-2879 in the USA (International 630-986-8032), by fax 630-986-0065, by email info@asico.com. Orders can also be placed through the ASICO sales representative in your area. Please refer to the order form on the Forms page.
PRICES
Please call our customer service department or your local ASICO sales representative for prices. Prices are subject to change without notice
SHIPPING
Shipments of surgical products are made via Federal Express Second Day Air or UPS with in the USA. Courier services are used for international shipments. Shipments can also be made via other couriers upon customer request. All shipments are F.O.B. Westmont, IL. Method of shipment is subject to change without notice
TERMS OF PAYMENT
Invoices are net 30 (USA only). If a payment is received after the 30 day period, a finance charge of 1.5% of an annual rate of 18% will be charged. Visa, Mastercard, American Express, Discover, and Diners Card are also accepted
RETURN POLICY
Returns will be accepted within 15 days of the delivery date. After 15 days, there will be a minimum 10% restocking fee. No returns will be accepted after 30 days. Call customer service at 800-628-2879 to obtain a Return Authorization Number prior to returning the instrument(s). Please sterilize the used instrument(s) before shipping in original ASICO case to the following address:
ASICO LLC
Attn: Return, RA# (Return Authorization Number)
Note: Unopened and unused instruments should not be sterilized.
Customer will be credited the cost of the instrument(s) but will be responsible for paying the freight charge for the original purchase order.
Please note that the following instruments cannot be returned unless there was a manufacturing defect or shipping error:
- Custom-made instruments
- Discontinued instruments
- Damaged, abused, or etched instruments
- Sterile/disposable instruments
- Diamond knives
- AE-7000 and AE7-0000 SERIES instruments
- Injectors
Some of our instruments include cleaning and care instructions. Please follow them closely as ASICO is not liable for any damages resulting from not obeying those instructions.
INSTRUMENT TRIAL POLICY (U.S. CUSTOMERS ONLY)
All reusable instruments are available for a 15-day evaluation period. To trial an item, contact our customer service department or fill out the 15-day Instrument Trial Form located on the Forms page. Once the form is filled out, fax the form back to ASICO and your trial will be shipped out immediately upon availability. After evaluating the item(s), either keep the item and pay the invoice that was mailed with the trial remark or simply call our customer service department and retrieve a Return Authorization number to receive full credit for the item. If returning an item, please refer to the Return Policy outlined above.
ITEMS NOT AVAILABLE FOR TRIAL
- Cannulas
- Bimanual Handpieces
- Disposable Item
DIAMOND KNIFE TRIAL POLICY (U.S. CUSTOMERS ONLY)
A selection of diamond knives are available for a 7-day evaluation period. To trial a diamond knife, contact our customer service department or fill out the Diamond Knife Trial Form located on the Forms page. Once the form is filled out, fax the form back to ASICO and your trial will be shipped out immediately upon availability.
After evaluating the diamond knife/knives, please return it back to ASICO within 7-days with an Attention to Diamond Knife Trial Return. When returning the diamond knife, please ship it Federal Express, UPS, or Register Mail and insure the package. If you wish to purchase the diamond knife, please contact our customer service department to place an order.
INSTRUMENT CARE
Please refer to Services and Instrument Care & Cleaning page.
DIAMOND KNIFE CARE
Please refer to Services and Instrument Care and Cleaning page